Health Calls in Wyomissing, PA - Home Health Agency

Health Calls is a medicare certified home health care agency in Wyomissing, Pennsylvania. It is located in Wyomissing at 1220 Broadcasting Road, Suite 202, Wyomissing, Pennsylvania 19610. You can reach out to the office of Health Calls via phone at (610) 685-2422. Health Calls provide healthcare services in Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, Home Health Aide. It has the following ownership type - Proprietary.

Health Calls is certified by CMS (Centers for Medicare & Medicaid Services) and participates in medicare program. This means if you are part of medicare program, you may consider this home health facility for your medical needs. The medicare CCN number for Health Calls is 397495 and it was first certified by CMS in 1990 (34 years certified).

Name	Health Calls
Location	1220 Broadcasting Road, Suite 202, Wyomissing, Pennsylvania
Certified By	Medicare
Services Offered	Nursing Care Physical Therapy Occupational Therapy Speech Pathology Medical Social Services Home Health Aide
Medicare ID	397495
Ownership Type	Proprietary
Service Area Zip Codes	17067, 17073, 17087, 17517, 17522, 17555, 17569, 17578, 17972, 19464, 19504, 19505, 19506, 19507, 19508, 19510, 19511, 19512, 19518, 19522, 19523, 19526, 19530, 19533, 19534, 19535, 19536, 19540, 19541, 19543, 19547, 19551, 19554, 19555, 19559, 19560, 19562, 19565, 19567, 19601, 19602, 19604, 19605, 19606, 19607, 19608, 19609, 19610, 19611

Home Healthcare Agencies may have multiple NPI numbers. We have found possible NPI number/s associated with Health Calls from NPPES records by matching pattern on the basis of name, address, phone number etc. Please use this information accordingly.

NPI Number	1205850807
Organization Name	CHILDREN FIRST HOME HEALTHCARE, INC
Doing Business As	HEALTH CALLS
Address	1220 Broadcasting Rd, Suite 202, Wyomissing, PA 19610
Phone Number	610-927-3166

Health Calls is "Medicare-certified" which means that this home health agency is approved by Medicare and meets certain federal health and safety requirements, however, home health agencies may vary in the quality of care and services they provide to their patients. The quality ratings gives you an indication of the care Health Calls give to their patients incomparison to other home health agencies. This quality rating is based on process quality measures and patient outcome measures survey conducted by CMS.

Quality Rating:

Process Quality Measures:

The below quality measures show how often Health Calls used best practices when caring for its patients (process measures). Health Calls quality data is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
How often the home health team began their patients’ care in a timely manner	98.1	95.7
How often the home health team taught patients (or their family caregivers) about their drugs	98.5	98.6
How often the home health team checked patients’ risk of falling	100	99.6
How often the home health team checked patients for depression	99.5	97.4
How often the home health team made sure that their patients have received a flu shot for the current flu season.	94.6	78.7
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot).	96.3	82.2
With diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care	99.5	96.4

Patient Outcome Quality Measures:

The below quality measures show whether patients with Health Calls improved in certain important areas of care (patient outcome). Health Calls quality data is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
How often patients got better at walking or moving around	68.6	79.6
How often patients got better at getting in and out of bed	77.7	81.1
How often patients got better at bathing	69.8	82.3
How often patients’ breathing improved	70.3	82.8
How often patients’ wounds improved or healed after an operation	91.4	92.3
How often patients got better at taking their drugs correctly by mouth	63.4	75
How often home health patients had to be admitted to the hospital	15.7	15.4
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted	11.5	13
How often physician-recommended actions to address medication issues were completely timely	94.8	94

The patient experience of care survey collects patient (or their family or friend's) feedback about topics for which the patient is the best source of information. When choosing a home health agency, patients can use this information to find out what other patients thought about the care given by a certain home health agency. The total number of patients who responded in this survey for Health Calls are 381.

Question Type:	Rating by Patients
Health team gave care in a professional way
Health team communicated well with them
Health team discussed medicines, pain, and home safety
How patients rated overall care from agency

The patient survey data of Health Calls is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Experience Measure	Provider	National Avg.
Percent of patients who reported that their home health team gave care in a professional way	88	88
Percent of patients who reported that their home health team communicated well with them	85	85
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them	78	83
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	84	84
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family	77	78

Home Healthcare Agencies in Wyomissing, PA

Tower Health At Home - Berks Location: 1170 Berkshire Blvd, Wyomissing, Pennsylvania 19610 Ratings: Phone: (610) 378-0481
Health Calls Location: 1220 Broadcasting Road, Suite 202, Wyomissing, Pennsylvania 19610 Ratings: Phone: (610) 685-2422
Patient Care Location: 2 Meridian Blvd, Suite 204, Wyomissing, Pennsylvania 19610 Ratings: Phone: (610) 373-0300
Bayada Home Health Care, Inc. Location: 2 Meridian Boulevard 2nd Floor, Wyomissing, Pennsylvania 19610 Ratings: Phone: (610) 375-3800
Encompass Health Home Health Location: 1100 Berkshire Blvd Suite 210, Wyomissing, Pennsylvania 19610 Ratings: Phone: (610) 796-6473
Aurora Home Care, Inc Location: 1150 Berkshire Blvd Suite 140, Wyomissing, Pennsylvania 19610 Ratings: NA Phone: (610) 375-1800

Home Health Care

Home health care is a wide range of health care services that can be given in your home for an illness or injury. Home health care is usually less expensive, more convenient, and just as effective as care you get in a hospital or skilled nursing facility (SNF). The goal of home health care is to treat an illness or injury. Home health care helps you get better, regain your independence, and become as self-sufficient as possible.

Home Healthcare Agency Compare

Home Health Compare has information about the quality of care provided by "Medicare-certified" home health agencies throughout the nation. "Medicare-certified" means the home health agency is approved by Medicare and meets certain federal health and safety requirements. Home Health Compare can help you or your family or friends choose a quality home health agency that has the skilled home health services you need.

Home Health Compare was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS).

NOTE: Medicare won't cover home health services provided by a home health agency that hasn't been Medicare-certified.