| Caretenders | |
| 330 Whitney Ave, Suite 450, Holyoke, Massachusetts 1040 | |
| (413) 592-1762 | |
| Name | Caretenders |
|---|---|
| Location | 330 Whitney Ave, Suite 450, Holyoke, Massachusetts |
| Certified By | Medicare |
| Services Offered | Nursing Care Physical Therapy Occupational Therapy Speech Pathology Medical Social Services Home Health Aide |
| Medicare ID | 227584 |
| Ownership Type | Proprietary |
| Service Area Zip Codes | 1001, 1002, 1007, 1009, 1012, 1013, 1020, 1021, 1022, 1027, 1028, 1030, 1033, 1035, 1036, 1038, 1040, 1053, 1056, 1057, 1060, 1062, 1069, 1073, 1075, 1080, 1082, 1085, 1089, 1095, 1103, 1104, 1105, 1106, 1107, 1108, 1109, 1118, 1119, 1128, 1129, 1151, 1301, 10012 |
| Quality Rating: |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| How often the home health team began their patients’ care in a timely manner | 99.5 | 95.7 |
| How often the home health team taught patients (or their family caregivers) about their drugs | 100 | 98.6 |
| How often the home health team checked patients’ risk of falling | 100 | 99.6 |
| How often the home health team checked patients for depression | 98 | 97.4 |
| How often the home health team made sure that their patients have received a flu shot for the current flu season. | 82.1 | 78.7 |
| How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot). | 67.6 | 82.2 |
| With diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care | 99.1 | 96.4 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| How often patients got better at walking or moving around | 77 | 79.6 |
| How often patients got better at getting in and out of bed | 82.1 | 81.1 |
| How often patients got better at bathing | 82.9 | 82.3 |
| How often patients’ breathing improved | 88.8 | 82.8 |
| How often patients’ wounds improved or healed after an operation | 95.2 | 92.3 |
| How often patients got better at taking their drugs correctly by mouth | 86 | 75 |
| How often home health patients had to be admitted to the hospital | 16.1 | 15.4 |
| How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted | 16.6 | 13 |
| How often physician-recommended actions to address medication issues were completely timely | 99.3 | 94 |
| Question Type: | Rating by Patients |
|---|---|
| Health team gave care in a professional way | |
| Health team communicated well with them | |
| Health team discussed medicines, pain, and home safety | |
| How patients rated overall care from agency |
| Experience Measure | Provider | National Avg. |
|---|---|---|
| Percent of patients who reported that their home health team gave care in a professional way | 89 | 88 |
| Percent of patients who reported that their home health team communicated well with them | 85 | 85 |
| Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them | 79 | 83 |
| Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 84 | 84 |
| Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family | 82 | 78 |
Holyoke Visiting Nurse Assoc Location: 575 Beech Street, Holyoke, Massachusetts 1040 Ratings: Phone: (413) 534-5691 | |
Caretenders Location: 330 Whitney Ave, Suite 450, Holyoke, Massachusetts 1040 Ratings: Phone: (413) 592-1762 | |
A Caring Heart Nursing Services Llc Location: 306 Race Street, Floor 2, Holyoke, Massachusetts 1040 Ratings: NA Phone: (413) 455-3405 | |
First Choice Home Health Care Services Inc Location: 187 High Street, #a, Holyoke, Massachusetts 1040 Ratings: NA Phone: (413) 998-3176 | |
Soto Home Care, Inc Location: 225 High Street, Suite 401, Holyoke, Massachusetts 1040 Ratings: NA Phone: (413) 437-7187 |